Client service delivery in a financial institution set up has a unique set of challenges. Among these are issues such as confidentiality, management of people in financial crisis and desperation. It also involves service delivery to clients from a variety of social backgrounds among others. This course open participants up to the peculiar issues to consider in serving their clients. It is tailor-made for financial institutions to ensure that they do not only meet their clients expectations, but also exceed them.
Facilitator : Akosua Aboagyewaa Darkwa